Stanbic Bank Ghana retained its position as the leading corporate banking institution in Ghana for the second consecutive year, according to the 2025 KPMG West Africa Banking Industry Customer Experience Survey.
The survey, released in December 2025, evaluates banks across key pillars of customer experience (such as expectations, resolution, personalization, integrity, empathy, and time/effort) based on feedback from corporate clients, SMEs, and retail customers in Ghana and Nigeria.
In the corporate banking segment for Ghana, Stanbic Bank topped the rankings with the highest Customer Experience (CX) score of 88.8 out of 100.
This represented a notable eight-point improvement from its 2024 performance. It ranked first in four of the six assessment pillars.
Ecobank came in second place (84.5), Absa in third (83.7), and Zenith Bank and GCB Bank tied for fourth (both at 82.7).
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This achievement highlights Stanbic Bank’s strengths in areas like trusted relationships, efficient trade finance, faster issue resolution, strong transaction security, relationship management, and digital capabilities—factors increasingly critical for corporate clients.
The bank also performed incredibly well in other segments, ranking third in retail banking (CX score 81.8) and fourth in SME banking (81.6), showing consistent customer focus across its operations.
Stanbic Bank’s win is a strong endorsement of their customer-centric approach in a competitive market.